2019 spring flood

Flood victims: registration, assistance centres, Red Cross and psychological support

    News feed

    Recent updates

    Update of May-17-19 at 12:20 – Redistribution of donated food and personal hygiene and cleaning products to flood victims

    The donated food and products will be redistributed to flood victims on Saturday, May 25 from 10 a.m. to 4 p.m. The baskets will be handed out at the following two distribution sites:

    • polyvalente du Versant at 808 boulevard de la Cité, Gatineau sector, and
    • centre alimentaire d'Aylmer at 67 rue Couvent, Aylmer sector.
    Our partner, Moisson Outaouais, will be coordinating the redistribution of donated food and personal hygiene and cleaning products. This effort is made possible by the tremendous generosity of Gatineau residents. Gatineau thanks them for coming to the assistance of the flood victims.

    Press release

    Update of May-16-19 at 14:30 – Spring flood: Gatineau getting ready for restorations in the flooded areas

    With water levels gradually receding, Gatineau is getting ready for restorations in the flooded areas, and reminds residents of the importance of remaining vigilant.

    It is recommended that dikes remain in place until the water has receded. Municipal crews are continuing to look after the safety of residents.

    In view of the upcoming Fête des Patriotes long weekend, we are reminding everyone that there is still no boating on the Ottawa River. The ban issued by Transport Canada remains in effect.

    Press release

    Update of May-14-19 at 15:00 – Gatineau introduces measures to help the flood victims

    Ville de Gatineau has introduced measures to help the victims of the 2019 flood more quickly regain some sense of normalcy. Residents in the flooded areas will have the option of deferring the next municipal tax payment, due on July 2, to 2020. As well, property owners wishing to do some work on their homes will be exempted from the fees for building permits and authorization certificates.

    Press release

    Update of May-10-19 at 11:00 – Water levels rise in Gatineau

    Water levels throughout Gatineau have risen approximately 8 cm as a result of the rainfall over the past few hours. More rain is expected over the next few days, and water levels could rise further.

    The overall rise in water levels could peak at 22 cm by Sunday in the Aylmer sector, the same as on May 1. Areas along the Ottawa River (Hull, Gatineau and Masson-Angers sectors) could see theirs rise by 27 cm by Monday.

    Press release

    Previous updates

    Municipal tax payment deferral

    Property owners who were hit by the flood may defer and spread out their next municipal tax payment. For the next payment, due on July 2, 2019, 50% can be deferred to the first tax payment in 2020 (February 2020), and the other 50% can be paid with the second tax payment in 2020 (June 2020). No interest or penalty will be charged to any property owner opting to defer their next municipal tax payment.

    Building permits and authorization certificates

    Any work required on homes hit by the flood is exempt from the fees for building permits and authorization certificates. This measure will enable property owners to save on the non-refundable portion of the fees for permits and certificates under the Government of Quebec's Programme général d'indemnisation et d'aide financière lors de sinistres réels ou imminents.  

    However, although the fees are waived, property owners are still required to apply for a building permit and authorization certificate. A building permit is required for any work involving labour and materials costing more than $10,000. A permit is also required, regardless of cost, for work involving the foundation, the structure or the interior walls, increasing the total surface area of the building, the fire separation, the sprinklers, the fire detection and protection systems, covering up or adding a window, replacing cladding materials, and installing drinking water supply systems and wastewater treatment systems (wells and septic tanks).

    A Web page dedicated to the flood victims will be going online shortly to assist them with getting construction permits and authorization certificates.

    For more information or to submit a request online, consult the page Information requests and building permit applications.

    Alternative parking

    Gatineau has arranged for alternative parking for residents who evacuate their homes. For each sector, vehicles can be parked at the locations listed below:

    Aylmer sector

    • Neighbouring streets.

    Masson-Angers sector

    • Parc Jack-Eyamie, 40 rue du Bassin

    Rue Cartier area

    • Neighbouring streets.

    Pointe-Gatineau area

    • Place Farmer, 74 boulevard Gréber
    • Walmart at the Smartcenter, 51 boulevard de la Gappe

    Riviera and Glaude area

    • Neighbouring streets.

    Boulevard Hurtubise area

    • Neighbouring streets.
    • Parc du Lac-Beauchamp, 741 boulevard Maloney Est

    Sandbags distribution

    In anticipation of rising water levers over the next days, citizens can gets full sandbags at the following locations:

    Aylmer sector
    Aréna Frank-Robinson, 96, rue du Patrimoine

    Gatineau sector
    Parc Racicot, 82, rue Sabourin
    33, rue de La Baie

    Residual materials collection

    Due to the water accumulation, there will be no garbage collection on Wednesday (May 22) for some flood affected areas in Gatineau sector.

    Garbage containers will be available to flood victims at the following locations from tonight (May 21) around 6 p.m. until wednesday 4 p.m.:

    • Between Watt and Sabourin streets
    • Between Watt and Versailles streets
    • Near 25, rue Campeau
    • Between St-André and St-Sauveur at the corner of St-Patrice, St-Paul, Glaude et St-Denis streets.

    The areas affected by water are being assessed. The regular garbage collection schedule will be maintained as much as possible. Residents are asked to leave their bins as close as possible to the street without touching the water.

    If a sector becomes inaccessible, containers will be provided to the flood victims for their household garbage. These will be available from the day before the regular garbage collection day until 4 p.m. the following day.

    Special collections will be organized in due time for the flood victims to collect their debris. Containers will be installed to that end at several locations in the areas affected by the flood.

    Canada Post mail delivery changes

    Residents whose streets are closed to traffic can pick up their mail at the following Canada Post distribution points based on their postal code. Consult the Canada Post website for details.

    Information about the Insurance Bureau of Canada (IBC)

    As part of its mission to inform and support consumers, the Insurance Bureau of Canada (IBC) has produced two tools to help victims better understand flood insurance :

    The Insurance Information Center at IBC offers a free service to answer questions about home and business insurance.

    Financial program for the gouvernement du Québec (online registration)

    The ministère de la Sécurité publique du Québec published a compensation and financial assistance program for victims of the spring flood of 2019. For more information or to make a claim, visit their website.

    Information evenings organized by ministère de la Sécurité publique

    The ministère de la Sécurité publique will hold two information evenings for the flood victims, on Tuesday and Wednesday, May 21 and 22, at 7 p.m., at the sports center (850 boulevard de la Gappe).

    These evenings are organized by the ministère de la Sécurité publique to present the financial assistance program and answer questions from the flood victims.

    During these evenings :

    • Flood victims will be able to set up an appointment with a claims officer on site following the presentation.
    • The Service de l'urbanisme et du développement durable de la Ville de Gatineau will have a booth at the information evening sessions. Our representatives will be on hand to explain the applicable rules and the steps that flood victims should take, particularly in regard to applying for permits.
    • The following partners will also be on hand to answer questions: CISSSO, the Red Cross, Hydro-Qc, Gazifère, the Insurance Bureau of Canada, the local employment centre, Services Canada and organizations helping with relocations.

    The appointments between flood victims and claims officer of the ministère de la Sécurité publique will be held starting on May 22 in temporary offices set up at the aréna Campeau, at 165, rue des Sables.

    Transport and parking available for the victims for these evenings:

    • A shuttle service will be available for transportation to the information evenings. On both evenings, the departure will be at 6 p.m. from the following points (consult the interactive map):
      • The centre sportif Robert-Rochon, located at 97, rue de l'Aréna, in the Masson-Angers sector;
      • Rue Versailles in front of the Sainte-Maria-Goretti church, located at 664, rue de Duberger, in the Gatineau sector;
      • CPE Le Bonjour, located at 33, rue de la Baie, in the Gatineau sector;
      • At the intersection of rue Deschênes and rue Arthur-Whelan (in front of 13 rue Deschênes), in the Aylmer sector.
    • At the end of both meetings, a shuttle service will be available to bring people back to their boarding point. The shuttles will depart from the place where the victims will have been dropped.
    • The parking of the sports center and the Cégep de l'Outaouais, located on the side of the sports center, will be accessible free of charge.


    As a shoreline resident, you also have a key role to play. You are invited to take the necessary steps to ensure your own safety and protect your homes.

    • Consult this Web page regularly. It will be updated as soon as new information becomes available.
    • Sign up for text message and email alerts.
    • At all times have an emergency kit with essential items for each family member. According to the government of Canada Web site http://www.getprepared.gc.ca/, your kit should keep you self-sufficient for at least 72 hours.
    • Build up a food supply, and make sure that you have enough for yourself and your family for several days.
    • Guidelines for restoring power safely

    Flood monitoring

    Water levels can vary depending on the observation point. The level indicated in the graph is in meters and is specific to the observation point indicated.

    Source of data: Sécurité publique Québec and Ville de Gatineau

    Donations and volunteering

    Donation centre

    The Promenades Gatineau and Galeries Aylmer donation centers are now closed. Thank you for your generosity and solidarity.

    In total, 18,468 kg of non-perishable goods, cleaning and personal hygiene products and more than 10,432 kg of clothes were collected.

    Our partner, Moisson Outaouais, will be coordinating the redistribution of donated food and personal hygiene and cleaning products.

    When: Saturday May 25 from 10 a.m. to 4 p.m.
    Where: Flood victims will be able to get help baskets will be handed out at the following two distribution sites :

    • L'École secondaire du Versant at 808, boulevard de la Cité, Gatineau sector, door 2;
    • Le Centre alimentaire Aylmer, at 67, rue Couvent, Aylmer sector, main entrance.

    How the redistribution will work

    Flood victims will have to bring proof of residence (driver's licence or invoice). They can go to either of the two distribution sites.

    The number of baskets available at each distribution site is based on the number of households hit by the flood in each sector. Flood victims in the Gatineau and Masson-Angers sectors are asked to go to polyvalente du Versant, and those in the Aylmer sector to the centre alimentaire d'Aylmer.

    Polyvalente du Versant distribution site (808 boulevard de la Cité)

    • Flood victims must register at door number two.
    • They will then be directed to the back of the school to pick up their basket.

    Centre alimentaire d'Aylmer distribution site (67 rue du Couvent)

    • Flood victims must go to the main door. Both the registration and the redistribution will take place there.

    What can we expect in the help baskets

    The baskets include:

    • Non-perishable food (examples: breakfast cereal, peanut butter, fruit juice, pasta, canned meat and vegetables, and condiments)
    • Perishable foods (examples: milk, cheese, yogurt, apples, oranges, carrots, potatoes and bread)
    • Cleaning kits (examples: paper towels, bleach, wipes, rubber gloves, protective glasses, masks, brush)
    • Personal hygiene products: (examples: toothbrush, toothpaste, soap, shampoo, toilet paper, unisex deodorant)
    • Sobey's (IGA and IGA Extra) gift card for groceries: $50 (1 to 3 people), $100 (4 to 7 people) and $150 (7 or more people).

    Clothes donations

    Flood victims can also get vouchers for certain clothing items at different Saint-Vincent-de-Paul points of service.

    Société St-Vincent de Paul (SSVP) would like to help the flood victims who had to leave their homes quickly and did not get the chance to take a change of clothing with them. Those who will be needing clothes for the next few days are welcome to stop by the St-François de Sales counter at 799 rue Jacques-Cartier. Be sure to call before you go. Their number is 819-246-8058.

    Money Donations

    Residents wishing to donate money can do so through the Red Cross.

    Business donations

    Businesses wishing to donate should contact Gatineau's Service des approvisionnements at 819-243-2315.

    Volunteer blitz

    Residents who would still like to donate their time can help fill sandbags at any of the 12 distribution sites.

    Providing temporary housing to the victims (property owners)

    Property owners wishing to provide temporary housing to flood victims are invited to contact Mr. Wassim Aboutanos.

    Telephone : 819-303-1420
    Email : inondations2019@electro-loc.com

    E-mail and text message (SMS) alerts

    Subscribe to receive alerts on spring flood by email or text message (SMS).

    If you do not receive spring flood alerts, check your junk mail or contact your telecommunications service provider.


    Text message (SMS)*

    Cell phone number:

    * Although Gatineau provides free text message (SMS) alerts, your telecommunications service provider may charge you a fee.

    Top of page